Terms & Conditions

1. Booking Policy

• Reservations can be made online or directly at the property, subject to availability.
• A valid government-issued ID is required for booking and check-in.

2. Check-In and Check-Out

• Check-in time: 1:00 PM | Check-out time: 12:00 PM
• Early check-in or late check-out is strictly subject to availability and may incur additional charges.

3. Payment Policy

• Full payment is required at the time of check-in.
• Accepted payment methods: Credit/Debit cards, UPI, cash.

4. Cancellation Policy

• Non-refundable policy. Kindly confirm your dates before booking.

5. Room Occupancy

• Only registered guests are allowed to stay.
• Additional guests will be charged extra.

6. Damages and Liability

• Guests are responsible for any damage caused to the property during their stay.
• The management is not liable for any loss or theft of personal belongings during the stay.

7. Facilities and Services

• Free Wi-Fi, power backup, and free on-site parking will be provided.
• Travel assistance and cab services for sightseeing are available upon request at an additional cost.

8. House Rules

• Pets are not allowed inside the rooms or on the property.
• Smoking and liquor consumption are strictly prohibited inside the rooms. Designated smoking areas are available.
• Quiet hours are observed from 10:30 PM to 7:00 AM. Guests are requested to enter the hotel premises by 10:30 PM.

9. Noise and Behaviour

• Guests are requested to maintain decorum and avoid noise disturbances that may inconvenience other guests.
• Management reserves the right to remove any guest exhibiting inappropriate or disruptive behaviour.

10. Safety and Security

• BN Tourist Home is not responsible for the loss, theft, or damage of personal belongings.
• Guests must adhere to safety protocols and use the property responsibly.

11. Force Majeure

• BN Tourist Home is not liable for any failure to perform its obligations or services due to unforeseen circumstances like natural disasters, strikes, or other situations beyond its control.

12. Modification of Terms

• The management reserves the right to modify terms and conditions without prior notice. Guests will be informed of any changes at the time of booking.

Privacy Policy

BN Tourist Home is committed to protecting your privacy and ensuring a secure experience when you use our services. This Privacy Policy outlines how we collect, use, and protect your personal information.

1. Information We Collect

We collect personal information that you provide to us when making a reservation, using our website, or communicating with us. This may include:

• Name
• Contact information (email, phone number)
• Payment details
• Travel preferences
• Any other information required for booking or services

2. How We Use Your Information

We use the information we collect to:

• Process and confirm bookings
• Communicate with you regarding your reservation
• Provide customer service and assistance
• Improve our services and website
• Comply with legal requirements

3. Data Protection

We implement security measures to protect your personal information from unauthorised access, alteration, or disclosure. However, no data transmission over the internet or electronic storage method can be guaranteed to be 100% secure.

4. Sharing Your Information

We do not share your personal information with third parties, except in the following cases:

• With third-party service providers (such as payment processors, booking engine providers, etc.) who assist in providing services to you
• If required by law or in response to legal requests from government authorities
• In the event of a business transfer, such as a merger or acquisition

5. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance user experience. Cookies help us track site usage and preferences, which enables us to improve our website.

6. Your Rights

You have the right to request access to your personal information, correct any inaccuracies, and request deletion of your data, subject to any legal obligations.

7. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

BN Tourist Home, Ooty
109 C, BN Building, Ettines Road, Near Charring Cross, Ooty - 643001
  :+91 97 5195 2965
  : reservation@bntouristhome.com